Refund Policy

REFUND POLICY

VissoraX

This Refund Policy explains how refunds and credits are handled for Sterlas Van d/b/a VissoraX (“VissoraX,” “we,” “us,” “our”).

Support: support@vissorax.com

Legal: legal@vissorax.com

1) BILLING MODEL (OVERVIEW)

VissoraX may offer:

• Monthly subscription plans (which include a monthly allocation of VissoraX Points)

• Pay-as-you-go usage

• Standalone Points purchases (“top-ups”)

VissoraX uses “VissoraX Points” (“Points”) as an internal software currency to measure and charge for usage and paid resources. Pricing is based on Points and usage, not feature restrictions.

2) KEY DEFINITIONS

• “Subscription Fees” means recurring monthly plan charges (if applicable).

• “Pay-as-you-go Charges” means charges incurred as you consume paid resources outside of a subscription.

• “Points” means VissoraX Points, our internal currency used to measure and charge for usage and paid resources.

• “Unused Points” means Points that have not been spent/consumed on paid resources.

• “Used Points” means Points already spent/consumed on paid resources.

3) POINTS RULES (PLATFORM)

• Points may be purchased as standalone top-ups and/or included with a subscription plan.

• Points are non-transferable and have no cash value outside the Services.

• Points do not expire on the platform unless stated otherwise at purchase.

• Subscription Points roll over month-to-month if unused.

• If you cancel a plan, any remaining Points stay on your account and can be used later.

• Points already used to consume paid resources are not refundable.

4) GENERAL REFUND PRINCIPLES

• Case-by-case review: We evaluate refunds and credits on a case-by-case basis to be fair across different usage patterns and regions.

• Billing errors: If we made a mistake, we will correct it.

• Used resources: Pay-as-you-go usage and Points already used are generally not refundable.

• Where required by applicable law, we will provide refunds or cancellation rights as required.

5) ELIGIBILITY (WHAT WE MAY REFUND OR CREDIT)

A) Billing errors / unauthorized charges (30-day window)

If you believe you were charged incorrectly (duplicate charge, incorrect amount) or without authorization, contact support@vissorax.com within 30 days of the charge. If confirmed, we will correct the error and issue an appropriate refund or credit.

B) Pay-as-you-go

Pay-as-you-go charges for usage already consumed are generally not refundable, except in cases of billing error, unauthorized charge, or where required by law.

C) Subscription plans (7-day case-by-case baseline)

If you purchase a monthly subscription, we may consider refunds or credits within 7 days of the subscription charge on a case-by-case basis, especially where:

• you did not materially use paid resources, and/or

• the issue relates to billing error, technical malfunction, or a reasonably verifiable misunderstanding.

D) Standalone Points purchases (top-ups)

We may consider refunds or credits for Unused Points purchased as top-ups on a case-by-case basis. Used Points are not refundable.

E) Unused Points refunds (case-by-case)

We may refund or credit Unused Points on a case-by-case basis. Any refund amount (if approved) may be calculated using a reasonable conversion method determined at the time of review (including the purchase-time rate where applicable).

F) Service disruption

If there is a significant, verified outage that prevents access to paid Services for an extended period, we may provide a prorated credit or refund at our discretion.

6) CHARGE TIMING (PAY-AS-YOU-GO)

Pay-as-you-go charge timing may vary based on the option you select (for example, immediate charges, daily aggregation, or monthly invoicing). The charge timing applicable to you will be shown in-product at the time you choose the option and/or at checkout.

7) NON-REFUNDABLE SITUATIONS (COMMON EXAMPLES)

We typically do not refund:

• Pay-as-you-go charges for usage already consumed

• Points already used to consume paid resources

• Charges that are valid and consistent with your usage

• Third-party fees where not recoverable (e.g., payment processor fees), where permitted by law

• Accounts terminated for violating our Terms & Conditions

8) HOW TO REQUEST A REFUND

Email support@vissorax.com with:

• Account email

• Charge date(s) and amount(s)

• Reason for request

• Any helpful details (screenshots, transaction IDs, or relevant context)

9) REFUND METHOD AND TIMING

Approved refunds are issued to the original payment method when possible. In some cases, we may offer account credit instead of a refund, subject to your approval and applicable law.

Timing depends on your bank/payment provider and typically takes 5–10 business days after approval.

10) CHANGES TO THIS POLICY

We may update this policy from time to time and will provide notice for material changes (for example, by email, in-product notification, or a prominent notice on our website). If we fail to notify you properly, we’re sorry—contact legal@vissorax.com and we will address it promptly.